General FAQ’s
General information relevant to any of our experiences:

How do I pay?

Payment is in cash only, unless otherwise specified. We regret, payment by credit/debit card is not possible at this time. We do however, accept payment in all major currencies (according to Xe's published mid market rates on the day).

Is pick up/drop off included?

No, we meet at the specified meeting point for each tour and we request you arrive no later than 15 minutes in advance of the advertised start time. Should you be running late, please contact us by phone/SMS and we will do our best to accommodate you.

Are there any hidden costs?

Not at all, everything is included as advertised. We pride ourselves in offering top quality products at a reasonable price.

Ultra All Inclusive FAQ’s

Do I need to pre-book?

As spaces are limited, the Ultra All Inclusive Tour must be booked in advance.

How do I pay?

We require a non refundable deposit for this experience which is sent via PayPal.The remaining payment is in cash only, unless otherwise specified at the time of booking. We regret, direct payment by credit/debit card is not possible at this time. We do however, accept payment in all major currencies (according to Xe's published mid market rates on the day).

Is pick up/drop off included?

No, we meet at the specified meeting point for each tour and we request you arrive no later than 15 minutes in advance of the advertised start time. Should you be running late, please contact us by phone/SMS and we will do our best to accommodate you.

Are there any hidden costs?

Not at all, everything is included as advertised. We pride ourselves in offering both a top quality experience and excellent value for money.

I’m a vegetarian/I’ve celiac disease/I don’t drink alcohol,can you accommodate me?

Yes,vegetarian/gluten free/non alcoholic substitutes are available, please mention any special dietary requirements to the guide at the start.

I am a vegan, can you accommodate me?

Unfortunately at this time, we do not incorporate vegan options into the tour..

Are children welcome?

That's a really good question. As parents ourselves, we're fully aware of how 'bored children' can become fidgety and, consequently, disruptive to others in the group. That said, some children have absolutely loved their time with us. Depending on the age(s) of the individual child(ren), they may or may not enjoy the experience with us. Contact us with details; we may be able to offer a private solution more specific to the children's age(s).

Is there much walking involved?

There is plenty of downhill/flat walking, spaced out well with the various stops. This tour is absolutely not suitable for anybody who has difficulty walking.
Please note that wheelchair access in the historic centre isn't always easy, please contact us should you require wheelchair access and we will do our best to accommodate you privately.

Where does the tour end?

We conclude the tour adjacent to where we start so that you'll be familiar with the location. Naturally, your guide is ready to help with specific directions back to your accommodation.

What if the weather is inclement?

This experience take place in all weather, bring an umbrella/mac if it's raining. Comfortable foot wear is recommended.

Ebike Tours FAQ's

How do I pay?

We require a non refundable deposit for any ebike experience and this is sent via PayPal.The remaining payment is in cash only, unless otherwise specified at the time of booking. We regret, direct payment by credit/debit card is not possible at this time. We do however, accept payment in all major currencies (according to Xe's published mid market rates on the day).

Is pick up/drop off included?

No, we meet at the specified meeting point for each tour and we request you arrive no later than 15 minutes in advance of the advertised start time-you’ll need to sign a disclaimer and be briefed about the ebikes prior to the tour. Should you be running late, please contact us by phone/SMS and we will do our best to accommodate you.

Are there any hidden costs?

Not at all, everything is included as advertised. We pride ourselves in offering top quality products at a fair price.

I’ve never ridden an electric bike before, is there any training required?

No, providing you can ride a bike, you can ride an ebike.

Is it safe? What if I get lost?

We strive to create the safest environment possible by strictly adhering to mainly dedicated cycle routes with a maximum number of ten in any one group. For groups of four people or more, we ride with a guide at the front and a safety marker at the back.

Is it suitable for children? I’m quite short.

For safety reasons, Ebikes are not suitable for children/adults under 1.5m tall. We do not offer child seats-our tours are not suitable for minors.


What should I wear?

No special clothing is required, however because it’s effortless to ride an ebike, we recommend an extra layer on cooler days. Conversely, on really hot days, you’ll get the benefit of a cooling breeze as you ride.Sensible footwear should be worn; peep toes or high heels are not recommended.


Can I hire a helmet?

We provide a dial adjustable patented helmet to each participant, free of charge, and strongly advise that it be worn at all times of riding. By law, any child under the age of eighteen must wear a helmet.


What if it rains?

We go ahead in all weather, so long as the ground is not frozen. In the event of rain, ponchos are provided for your comfort.

Do I need to pre-book?

As All Inclusive Ebike tour spaces are limited, advance booking is recommended but not always required.
The private Premium All Inclusive Ebike tour must be booked in advance.

I’m not too fit, is it a problem?

As no major energy is exerted, Ebikes are suitable for people of all fitness levels.

We do not recommend riding with chronic knee/back ailments.The recommended maximum user weight of ebikes is 120kg.

Can I rent an Ebike/Bicycle?

We regret rentals are not possible at this time.

Is there anywhere to leave my valuables?

Any personal items such as bags can be stored safely at our premises. It is highly recommended to travel as lightly as possible on the tours.